Caitlin, you're booked!
I can't wait to create
something beautiful together!
On this page you'll find:
Your Project Overview
Your Project Start Date
Your Project Cost
Your Payment Schedule
*Or by project end, if sooner.
If something doesn't look quite right, or you have questions about your project details, please email me at hello@scout-designco.com.
Payment Policy
Your payment plan scheduled is outlined above and you will receive an invoice 3 days before each scheduled payment date. Please ensure that your payment is made on time to avoid project delays and late payment fees as outlined in our Agreement.
Revisions
Design revisions aren't always necessary, but you do have two rounds of revisions, if needed, included in your project. If you will require more rounds than that, then we'll jump on a call to discuss the changes and an additional fee will be added to your final invoice.
Delays
Communication is incredibly important for our project to run smoothly and launch on time. If I don't hear from you for 7 consecutive days, I may freeze the project until further notice and a restart fee will be required to get us back on track.
Project Scope
Your Proposal lists everything we agreed to include in your project total. If you want to add more deliverables, I'd love to work with you on that for an additional fee. Please reach out to discuss the details so I can provide an estimate.
Communication and Boundaries
During our project, we'll use Asana to keep track of all our tasks and deadlines, and keep all communication in one place. This means that from now, we'll stop using emails to avoid long email threads and risk losing track of our deadlines, files and to-do's.
Asana is a free project management tool, so you don't need to pay for anything. You'll simply receive an invitation from me to join your project and you'll be all set!
Click on the video on the right to watch a quick tutorial on how to use Asana for our project.
When presenting concepts or going through revisions, we may jump on a Zoom call to go through the presentation and questions live - I've found that this really helps the project to progress faster!
Office Hours
My office hours are Monday - Friday 10am - 5pm MST.
Feedback Guidelines
At different stages throughout the project, you will be asked to provide feedback on design concepts, colours, fonts, etc. Providing feedback can be hard, but it's important to make it constructive to ensure the project can move forward smoothly.
BE CAREFUL GETTING OUTSIDE OPINIONS
During our project, you might want to show what we’re working on to a friend to get their opinion. Sometimes this is ok, but be careful with how you do it. Make sure to show them the entire process so they can understand our strategy and not just base their opinions off of looks.
KEEP YOUR IDEAL CLIENT IN MIND
It can be easy to get caught up in personal preferences. With each step of our project, we want to make sure that we’re looking at concepts with your audience in mind, thinking about what they will be drawn to and appreciate. We are technically designing for them and that’s important to remember.
THE MORE SPECIFIC YOU ARE, THE BETTER
When giving feedback, it’s best to be as
specific as you possibly can. Sometimes
it can be hard to put your feelings about
a concept into words, but don’t worry. I’ll
help you out and ask targeted questions
that should make giving constructive
feedback a breeze.
For example, instead of saying "I don't like this color", try "I dont think this color will resonate with my audience because... Maybe a warmer color would be better."
The Tools We'll Use
Asana
Asana is the main tool we'll use for your project. This is where we will keep track of all conversations (no more emails!), tasks and deadline. You'll be able to get a clear overview of your project at any time within the app.
Your Asana ProjectDubsado
Dubsado is my go-to client management system. This is where you will find all your invoices, contract and questionnaires you fill out during the project. Click on the button below to access your Client Portal
Your Client PortalGoogle Drive
I use Google Drive to store all my project files. At the end of the project, I'll send you a link to download your files and store them in a safe place as the link is only available for 30 days after project end.
Google Drive FolderFreqently Asked Questions
Absolutely!
I personally love sharing little snippets of my process and behind the scenes with my audience on Instagram and I encourage you to do the same! I’ll be grateful if you could tag me in your posts (@scoutdesignco_) so I can then share it too.
If for any reason, you’d like to keep your project secret, please let me know and I won’t share anything until the grand reveal
Communication through Asana is the best way to get my attention and reach out to me as I receive an instant notification when you send a message there. If something is extremely urgent, type [URGENT] at the beginning of your message to attract my attention. Please be mindful of the fact that we may be in separate timezones and my office hours: Monday-Friday from 10am to 6pm EST..
I truly hope this won’t happen, but if for any reason you want to cancel your project and we can’t come to a solution to make it work, then you can do so by writing me an email and informing me of your cancellation request.
Cancelling a project doesn’t relieve you of any outstanding payment obligations and, depending on where we are in your project and how much has been done, I may not be obliged to refund any portion of monies previously paid. For any questions, please refer to your Agreement or contact me directly.
In the unfortunate event where you need to postpone a project due to an emergency, please let me know as soon as possible. Based on the circumstances, I will do what I can to work with you. However, it may be possible that I will have to freeze a project and a restart fee will be required to get you back into my calendar.
Please try to let me know as soon as possible so we can work out a solution together.
We will set due dates for all our tasks in order to ensure we’re on track with your project. It’s important that we maintain clear communication throughout the project and hit our deadlines.
In the event where I am expecting some information from you that prevents me from moving forward in our project, and I don’t hear anything from you for over 7 days, I will be at liberty of freezing your project until further notice and a restart fee will be due to get us back on track. I definitely want to avoid doing this, so please let me know if you’re unable to hit your deadline as soon as possible.
You have 2 rounds of revisions on designs included in your project which should be enough for us to come to the perfect final creative solution. If extra rounds of revisions are required, we’ll jump on a call to discuss the additional required changes and I will provide an estimate which will be added to your final invoice at the end of the project.
Your payment plan schedule is outline on this page, as well as in your signed Agreement and it’s important that the payments are made on time in order for the project to run smoothly.
You will receive an invoice 3 days prior the due date and you’re expected to make the payment on time. If you fail to clear the invoice within 14 days of the payment due date, a late fee of 1.5% of the outstanding amount will be added to your account per each day that the invoice remains unpaid. If you know you’ll have trouble making the payment on time, please let me know ahead of time.
The deliverables outlined in your Proposal are what we agreed to for your project fee. However, if you would like to add something extra then I would love to provide you with an estimate and add it to your project. Simply reach out to me with your thoughts and ideas so we can discuss how it aligns with your business goals and we can discuss the next steps then.
